1. Identity and scope
These General Terms and Conditions of Sale (“Terms”) govern the services offered under the AUZÉAU brand, operated by L’Eau Blinger SAS, a French simplified joint-stock company with share capital of €6,000, registered office: 91 rue Robert Bunsen, 57460 Behren-lès-Forbach, France, Sarreguemines Trade and Companies Register 891 108 078, SIREN 891 108 078, VAT number FR75 891 108 078.
They apply to professionals, businesses, local authorities, institutions, associations, clubs, federations, agencies and, where the service allows, individual consumers. Mandatory consumer protection provisions take precedence.
2. Services
AUZÉAU designs, organises, coordinates or operates event services that may include: event creation, bars, catering, technical production, hospitality, VIP services, staff, digital services, fabrication, point-of-sale advertising, artistic programming, activations, logistics, setup, operation and dismantling.
The contractual scope is defined by the quotation, purchase order, specifications and any appendices or amendments. AUZÉAU may handle an entire project or only certain components.
3. Partners and regulated services
L’Eau Blinger SAS may entrust all or part of the performance of the services to qualified partners, suppliers or subcontractors, particularly for catering, technical services, artists, transport, security, protection or emergency assistance.
Regulated activities are carried out under the responsibility of the authorised professionals concerned. AUZÉAU may coordinate these activities without presenting itself as holding any authorisation or approval that it does not possess.
4. Quotations and orders
Quotations are prepared on the basis of the information provided by the client and remain valid for the period stated. Any change to the venue, date, times, capacity, programme, constraints or scope may result in technical and financial adjustments.
An order becomes binding in accordance with the terms of the quotation, particularly upon signature or electronic acceptance and, where provided for, receipt of the advance payment. No modification binds L’Eau Blinger SAS without its written acceptance.
5. Prices, advance payment and payment
Prices are those stated in the quotation. The payment terms and advance payment amount specified in the quotation take precedence. Unless otherwise stipulated, an advance payment of 60% of the total amount including tax is payable when the order is placed, and the remaining 40% is payable no later than before the start of the event or main service.
A different payment schedule, full payment upon ordering, interim payments or payment of the balance after performance may be agreed in the quotation. Unless otherwise stated, sums paid when placing an order constitute a binding advance payment (acompte), rather than a deposit allowing withdrawal (arrhes).
For professional clients, any sum unpaid on its due date automatically incurs the late-payment penalties provided for in Article L. 441-10 of the French Commercial Code and the statutory fixed compensation of €40 for recovery costs, without prejudice to justified additional compensation.
6. Changes to the project
Any change after ordering — times, layout, capacity, menu, drinks, technical arrangements, programming, decoration, staff, equipment or services — is subject to feasibility and written acceptance. It may require an additional quotation or an amendment. Late requests cannot be guaranteed, and the additional costs they generate may be charged.
7. Client obligations
The client must provide accurate and complete information in good time about the venue, access, capacity, times, audience, programme, technical constraints and site regulations. Unless otherwise stipulated, the client remains responsible for the authorisations, declarations and rights for which they are responsible as the organiser or venue operator.
8. Access, layout and technical conditions
The client guarantees access to the site on the agreed dates and at the agreed times for site visits, deliveries, setup, testing, operation and dismantling. Any undisclosed constraint — access, electrical capacity, load capacity, parking, handling, carrying distance, stairs, water supply or any other constraint — may require adjustments and additional charges.
9. Safety, regulations and authorities
Requirements imposed by the authorities, site manager, emergency services, security services or authorised professionals may require adaptations, restrictions or cancellations of elements of the service. AUZÉAU does not guarantee that an administrative authorisation will be obtained where this depends on an authority or a third party.
10. Equipment, breakage, loss and damage
Equipment made available remains the property of L’Eau Blinger SAS, its partners or suppliers. Any loss, breakage, damage or disappearance attributable to the client, their guests, staff or service providers may be charged at the cost of repair or replacement, subject to the applicable liability rules. Normal wear and tear is excluded.
11. Times and overruns
The agreed times are those stated in the quotation. Any overrun requested by the client or made necessary by a change to their programme may result in additional charges for staff, technical services, transport, equipment and partners. AUZÉAU may refuse an extension that is incompatible with regulations, authorisations, the venue, safety or working-time limits.
12. Cancellation by the client
Any specific cancellation terms stated in the quotation take precedence. In their absence, in view of the reservation of a date and the commitments made, cancellation by the client results in retention of the advance payment, without prejudice to services already performed, specific purchases, costs incurred and non-cancellable commitments.
If costs incurred or irrevocably payable exceed the retained advance payment, L’Eau Blinger SAS may request reimbursement upon production of supporting evidence. Postponement may be agreed between the parties but is not an automatic right.
13. Postponement
Any request for postponement is subject to the written agreement of L’Eau Blinger SAS and the availability of teams, equipment, venues, artists, suppliers and partners. Sums already committed and specific purchases remain payable. A new quotation or amendment may include the costs resulting from postponement.
14. Weather and outdoor events
For outdoor events, weather conditions may require adaptations. Unless expressly stipulated, adverse weather does not in itself constitute a cancellation attributable to L’Eau Blinger SAS. Where safety requires it, AUZÉAU, authorised technicians, the venue or the authorities may interrupt, relocate, reduce or defer a service.
15. Force majeure
Neither party may be held liable for a failure resulting from an event that meets the legal conditions of force majeure. The parties will first seek a solution involving postponement, adaptation or partial performance. Services already performed and costs, purchases and commitments to third parties are dealt with according to the applicable legal rules and available supporting evidence.
16. Artists, contributors, products and availability
The presence of an artist, contributor, product, equipment, brand, decoration or configuration on the website or in a proposal does not guarantee availability until the booking or supply has been confirmed. An equivalent solution may be proposed in the event of unavailability beyond the control of L’Eau Blinger SAS.
17. Catering, drinks and dietary requirements
Culinary services may be provided by a dedicated catering partner and coordinated by AUZÉAU. The client must communicate final attendee numbers and any known information about allergies, intolerances or special diets within the agreed time limits. L’Eau Blinger SAS and its partners cannot be held responsible for incomplete or late information. Alcoholic drinks are served in accordance with the applicable rules.
18. Visuals, simulations and non-contractual nature
Unless expressly stated otherwise, photographs, illustrations, simulations, visual compositions, perspectives, plans, mock-ups, renderings, creative proposals and examples presented on the AUZÉAU website or in commercial documents are non-contractual.
They may have been composed, retouched or created using various design tools to illustrate an atmosphere, an intention, a concept or a possible implementation. A projected or composed visual must not be interpreted as a photograph of work actually carried out.
Only the quotation, its appendices, the purchase order, the accepted specifications and any amendments determine the contractual scope.
19. Intellectual property
Concepts, studies, scenography, plans, drawings, compositions, presentations, mock-ups, content, names, graphic universes, installations, technical documents and creations presented by AUZÉAU remain protected by the applicable intellectual property rules, to the extent of the rights held by L’Eau Blinger SAS.
Providing a proposal, quotation or study does not constitute an assignment of rights. Unless otherwise agreed in writing, the client may not reproduce, pass on to a third party for reproduction, have a third party produce, adapt or commercially exploit an original creation presented by AUZÉAU. Elements belonging to third parties remain subject to the rights of their respective owners.
20. Image rights and recording
Unless specifically authorised, L’Eau Blinger SAS claims no rights over a person’s image merely because that person attends an event. Where photographs or videos are to be used for communication purposes, the necessary rights and authorisations must be obtained in accordance with the applicable rules. The client must inform AUZÉAU of any specific prohibition on recording or communication.
21. Liability
L’Eau Blinger SAS is responsible for its obligations within the limits of the contractual scope and the applicable legal rules. It cannot be held liable for the consequences of inaccurate or late information provided by the client, acts of third parties it does not control, a decision by an authority or an event beyond its control.
For professional clients, except in cases of gross negligence, wilful misconduct, personal injury or any other case in which the law prohibits a limitation, compensation for direct damage attributable to L’Eau Blinger SAS is limited to the amount excluding tax actually paid for the service giving rise to the damage. Operating losses, loss of margin, loss of opportunity and indirect damage are excluded to the extent permitted by law.
22. Complaints
Any difficulty in performance must be reported to AUZÉAU as soon as possible so that, where still possible, it can be corrected during the event. Any subsequent complaint must be made in writing and accompanied by the information needed to examine it.
23. Consumers and the right of withdrawal
Where a contract is concluded at a distance or off-premises with a consumer, the mandatory rules of the French Consumer Code apply.
Certain event services supplied on a specified date or during a specified period may fall within the statutory exceptions to the right of withdrawal, particularly where they constitute catering or leisure services provided on a specified date. Where the exception does not apply, the consumer benefits from the statutory right of withdrawal and the corresponding information.
Where the consumer expressly requests that a service begin before the withdrawal period expires in a case where that right exists, the consequences provided for in the French Consumer Code apply. Where necessary, the order document specifies the applicable rules.
24. Personal data
Personal data processed in connection with enquiries, quotations and services are used in particular for the commercial relationship, preparation and performance of projects, invoicing and compliance with legal obligations. Detailed information about processing and individuals’ rights is provided in the website’s privacy policy.
25. Amicable settlement of disputes
In the event of a difficulty relating to the formation, interpretation, performance or termination of a service, the client is invited to contact AUZÉAU / L’Eau Blinger SAS first to seek an amicable solution.
Where the nature of the dispute warrants it, L’Eau Blinger SAS may propose, with the parties’ agreement, the involvement of MAN’CATH, its group’s holding company, as a third-party facilitator solely to help reach an amicable agreement. This process is optional and does not deprive either party of any rights or remedies.
26. Governing law and jurisdiction
These Terms and contracts concluded with L’Eau Blinger SAS are governed by French law.
For professional clients only, and following an attempt at amicable settlement, any dispute relating to the validity, interpretation, performance or termination of the contract that cannot be resolved amicably will be brought before the courts with subject-matter jurisdiction in the district of Sarreguemines, including where there are multiple defendants or third-party proceedings, subject to the applicable mandatory rules.
For consumers, the statutory rules on territorial jurisdiction and the mandatory rights provided for in the French Consumer Code remain fully applicable.
27. Contractual hierarchy and severability
In the event of a conflict, the specific terms of the quotation or purchase order take precedence over these Terms for the matters they expressly modify. The invalidity of a clause does not affect the validity of the other provisions.
28. Updates
L’Eau Blinger SAS may amend these Terms. The version applicable to an order is the one accepted when the contract is concluded, unless the parties subsequently agree otherwise.
Last updated: 15 September 2026.